Office 1: +27 87 654 4800 • Office 2: +27 87 654 8812 • WhatsApp 1: +27 63 602 4261 • WhatsApp 2: +27 63 799 1699 info@solar-europe.co.za
Select Page

 Terms And Conditions

1. Detailed description of goods and/or services Solar Europe is a business that imports and sells solar panels, batteries, inverters and related products to the installers, resales and public of southern Africa. We provide several services in partnership with 3rd party service providers to ensure the best after sales services. These services include: site inspection, COC, Installations, Inverter and battery repairs, battery recharge, training and local, national and international deliveries. 2. Delivery policy We now offer local, national and international shipping with the help of 3rd party service providers, at an additional cost. Deliveries and / or collections by third party service providers are at the buyers own risk. Goods can also be collected by the warehouse itself at 541 Lavender Road, Onderstepoort, Pretoria.  3. Export restriction All products is available for international clients. International shipping is for all SADC countries only. 4. Return and Refunds policy The provision of goods and services by Solar Europe is subject to availability. In cases of unavailability, the system will display an out of stock notice. Cancellation of orders by the client will attract a 10% administration fee. The shipping cost to return the products will be for the clients’ account. Clients can keep the credit amount at Solar Europe for  future use. Should the client request a refund, payment will be made within 2-3 working days. 5. Customer Privacy policy Solar Europe shall take all reasonable steps to protect the personal information of our users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569. 6. Payment options accepted Payment may be made via electronic funds transfer (EFT) into Solar Europe’s bank account, the details of which will be provided on request during checkout. 7. Card acquiring and security Card transactions will be acquired for Arrow Admixtures (Pty) Ltd t/a Solar Europe via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on this website. Users may go to www.paygate.co.za to view their security certificate and security policy. 8. Customer details separate from card details Customer details will be stored by Solar Europe separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za. 9. Merchant Outlet country and transaction currency The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR). 10. Responsibility Solar Europe (Pty) Ltd takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service, support and dispute resolution. Deliveries and / or collections by third party service providers are at the buyers own risk. 11. Country of domicile This website is governed by the laws of South Africa and Solar Europe chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature. 12. Variation Solar Europe (Pty) Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice. 13. Company information This website is run by Solar Europe (Pty) Ltd based in South Africa. 14. Solar Europe contact details Company Physical Address: As per Contact Us Page Email: info@solar-europe.co.za