Terms & Conditions

1. Detailed description of goods and/or services

Arrow Admixtures (Pty) Ltd t/a Solar Europe is a business that imports and sells solar panel and related products to the public as well as wholesalers.

2. Delivery policy

At this time we do not offer any delivery of products and the items will have to be collected at our warehouse or shipping needs to be quoted separately on special request.

3. Export restriction

The offering on this website is available to South African clients only.

4. Return and Refunds policy

The provision of goods and services by Solar Europe is subject to availability. In cases of unavailability, the system will display an out of stock notice. Cancellation of orders by the client will attract a 10% administration fee. The shipping cost to return the products will be for the clients’ account.

5. Customer Privacy policy

Arrow Admixtures (Pty) Ltd t/a Solar Europe shall take all reasonable steps to protect the personal information of our users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:

http://www.polity.org.za/attachment.php?aa_id=3569.

6. Payment options accepted

Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into Solar Europe’s bank account, the details of which will be provided on request during checkout.

7. Card acquiring and security

Card transactions will be acquired for Arrow Admixtures (Pty) Ltd t/a Solar Europe via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on this website. Users may go to www.paygate.co.za to view their security certificate and security policy.

8. Customer details separate from card details

Customer details will be stored by Solar Europe separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za.

9. Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

10. Responsibility

Arrow Admixtures (Pty) Ltd t/a Solar Europe takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods (if applicable).

11. Country of domicile

This website is governed by the laws of South Africa and Solar Europe chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

12. Variation

Arrow Admixtures (Pty) Ltd t/a Solar Europe may, in its sole discretion, change this agreement or any part thereof at any time without notice.

13. Company information

This website is run by Arrow Admixtures (Pty) Ltd t/a Solar Europe based in South Africa.

14. Solar Europe contact details

Company Physical Address: As per Contact Us Page

Email: info@solar-europe.co.za